CHRISTINA M. COMBS

SUMMARY
• Seasoned professional with exceptional leadership in business operations management
• Human resources administration
• Administrative support supervisor
• Vendor relationship management
• Service contract negotiation
• Commercial lease administration
• General accounting procedures
• SharePoint administration
• File Transfer Protocol (FTP) site administration
• Freelance writer (web content/SEO)

PROFESSIONAL EXPERIENCE
Monument Realty LLC   September 2005 – Present
Office Manager
•Earned 2 promotions within 2 years by demonstrating the ability to master and perform complex concepts.
•Negotiate equipment leases; decreased annual costs by 57% over 5 years.
•Reduce wireless and telecom expenses; reduced costs by 22% in 2012 from performing quarterly cost comparison analyses.
•Recruit, hire and supervise administrative staff.
•Manage commercial leases – abstracting, rent increases, lease renewals, operating expenses.

General Services Administration (GSA) December 2003 – March 2005 
Administrative Aide
•Received “Excellence in Customer Service” award from the 2005 Armed Forces Inaugural Committee.
•Conducted regular analyses of client requests and feedback to reduce complaints, resulting in 97% customer satisfaction.
•Streamlined reporting process for senior and leasing property managers.
•IBM Maximo software administrator for maintenance and janitorial operations.

American Community Partnerships  March 2001 – December 2003 
Program Assistant
•Processed payroll and tracked stipend payments to program participants.
•Successfully solicited local politicians to attend graduation ceremonies, increasing program visibility and fundraising opportunities.
•Assisted program manager in writing grant proposal, resulting in a $10,000 grant award.
•Assisted software company in the development and implementation of an Internet-based personal finance training program used by 600 program participants.
•Provided all technical support for local and regional office employees.

EDUCATION
University of Maryland University College, May 2012
Bachelor’s of Science, Psychology

University of Maryland University College, December 2014
Master’s of Science, Distance Education & E-Learning

VOLUNTEER WORK
Charles County Adult Literacy & GED Program (2010-2011)
Volunteer/Teacher’s Assistant
•Taught adult learners to read
•Assisted adult learners in reading and comprehension GED preparation

Charles County Center for Children (2011)
Volunteer/Mentor 
•Mentored student with incarcerated parents